Department Server Hosting Support
Description: Support for departments that purchase application software that requires a server hosted on-campus, and will have the application software administered by department or vendor staff. The server may be either physical or virtual.
Eligibility: Faculty with department chair approval; staff with Cabinet member approval
How to request: ITS Help Request system.
Initiated: Requestors are responsible for working with the Business Office to ensure appropriate contract and information security terms. Vendors needing access to a server hosted on-campus must sign the Wofford Vendor Access Agreement (or negotiate terms approved by the Director of Network Services.) ITS requires two-week’s notice for server installation.
Availability: ITS support for department server hosting is available 8:30am to 5pm, Monday through Friday.
Charges: No charge if hosted in the Wofford Virtual Server farm and if there is sufficient on-campus storage available; additional on-campus storage may incur charges. Physical servers must be purchased from a department or grant budget. Departments are also responsible for renewal funding for physical servers and storage.
Features:
- IP address (DHCP or fixed.)
- Windows or Linux install on a Wofford virtual server, if needed.
- Backup and restore service for Wofford virtual servers.
- If access from off-campus is approved, appropriate firewall changes and VLAN assignment.
- Quarterly scans for security vulnerabilities for servers with off-campus access.
Owner: Brian Rawlinson
Pre-requisites:
- Business Office contract review for appropriate terms and information security requirements.
- Contracted vendor support or a department staff person assigned to support the application software.
- Contracted vendor support or a department staff person assigned to install OS updates and security patches.
- Contracted vendor support or a department staff person assigned to create and maintain user accounts.
- If a vendor is to support the server and/or application software from off-campus the vendor must sign the Wofford Vendor Access Agreement.
- Two-week’s notice for server installation.
- If a physical server, a hosting location approved by the Director of Network Services.
- If a virtual server, sufficient resources in Wofford’s virtual server farm and storage system.
- Wired network connection and power.
Delivery Channels:
Service Targets:
- Investigate network connectivity incidents within 48 hours
- Network availability exceeding 99.9% (less than 43.7 minutes per month down) excluding scheduled maintenance periods
- Scans for server security vulnerabilities quarterly
