Cloud File Sharing and Collaboration
Description: Services associated with the college's licensed cloud services for file sharing and threaded messaging.
Eligibility: Students, faculty, and staff
How to request:
- Approved ITS Help Requests
- Requests and incidents escalated from the IT Service Center
- Approved operational procedures
Initiated:
- All Wofford students, faculty, and staff receive access to Microsoft Office365 and Microsoft's OneDrive for Business
- Departments, department committees, and college committees may request an Office365 Team for official college business (a.k.a., a "group OneDrive")
Availability: Wofford ITS support is available during normal business hours 8am to 5pm, Monday through Friday, excluding holidays and campus shutdowns.
Charges: There is no fee for this service
Features:
- Each student, faculty, and staff receives up to one Terabyte of cloud file storage on OneDrive
- Ability to store, share, and sync files from computers and/or mobile devices
- Web client so multiple people can work with others on an Office document at the same time
- Faculty can link their OneDrive storage to their Moodle courses for student use
- Threaded discussions available as part of Office365 Teams
Owner: Ron Wood
Pre-requisites:
- Functioning network and server infrastructure
- Internet access
- Person reporting a problem provides sufficient data to research the problem
Delivery Channels:
- Shared file storage via desktop, laptop, and smartphone devices
- Completed work requests
- Completed requests escalated from the IT Help Center
- Resolved incidents escalated from the IT Help Center
- Consulting Support
Service Targets:
- 95% of Teams creation requests satisfied within two weeks.
- Mean Time to Repair OneDrive or teams incidents within 5 business days
- Above minimum service level for Collaboration tools on annual Techqual surveys
