Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

IT Service Catalog

Information Technology Service descriptions

Cloud File Sharing & Collaboration

Cloud File Sharing and Collaboration

Description: Services associated with the college's licensed cloud services for file sharing and threaded messaging.

Eligibility:  Students, faculty, and staff

How to request:

  • Approved ITS Help Requests
  • Requests and incidents escalated from the IT Service Center
  • Approved operational procedures


  • All Wofford students, faculty, and staff receive access to Microsoft Office365 and Microsoft's OneDrive for Business
  • Departments, department committees, and college committees may request an Office365 Team for official college business (a.k.a., a "group OneDrive")

Availability:  Wofford ITS support is available during normal business hours 8am to 5pm, Monday through Friday, excluding holidays and campus shutdowns.

Charges:  There is no fee for this service


  • Each student, faculty, and staff receives up to one Terabyte of cloud file storage on OneDrive
  • Ability to store, share, and sync files from computers and/or mobile devices
  • Web client so multiple people can work with others on an Office document at the same time
  • Faculty can link their OneDrive storage to their Moodle courses for student use
  • Threaded discussions available as part of Office365 Teams

Owner: Ron Wood


  • Functioning network and server infrastructure
  • Internet access
  • Person reporting a problem provides sufficient data to research the problem

Delivery Channels:

  • Shared file storage via desktop, laptop, and smartphone devices
  • Completed work requests
  • Completed requests escalated from the IT Help Center
  • Resolved incidents escalated from the IT Help Center
  • Consulting Support

Service Targets:

  • 95% of Teams creation requests satisfied within two weeks.
  • Mean Time to Repair OneDrive or teams incidents within 5 business days
  • Above minimum service level for Collaboration tools on annual Techqual surveys