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IT Service Catalog

Information Technology Service descriptions

IT Support for Athletics Events

IT Support for Athletics Events

Description: This service provides a dedicated technician onsite to provide information technology assistance during selected Wofford NCAA Division 1 home games. Athletic events not involving Wofford NCAA Division 1 teams are handled through the ITS Conference and Event service. 

Eligibility: Home games for Wofford Football, Men’s and Women’s Basketball, Wofford Baseball, Volleyball, and Women’s Lacrosse.

How to request:  Contact the IT Help Center at 864-597-4357, use the ITS Help Request service on MyWofford, or visit the IT Help Center in Olin 207a

Initiated:  ITS Help Request system, contact with ITS Help Center staff

Availability: This service is available an hour before the game starts, and an hour after the game starts. Technician working the event will monitor Help Center email and 864-597-4357 for technology related issues.

Charges:  There are no charges for this service. Athletic events not involving a Wofford NCAA Division 1 team are charged according to the ITS Conference and Event service rates.

Features:

  • Tech onsite to provide immediate technology assistance
  • Assistance provided for connecting to WiFi, network connectivity testing, ticket printing, and basic computer troubleshooting
  • Provide 1st level investigation and diagnosis of reported incidents
  • Escalate incidents that cannot be resolved by on-site information technology staff
  • Maintain records of game-day incidents and categorize these for historical retrieval
  • Communicate incident status to others
  • Documents and closes incidents when they are resolved

Owner: Kashalett Foster

Pre-requisites:

  • Be eligible for this service
  • Requests are made at least one week in advance
  • Functioning network/server infrastructure including external service providers

Delivery Channels: 

  • In person for level 1 support
  • Remote support technologies for Wofford ITS and contracted vendor level 2 support

Service Targets:

  • Dedicated support will be available provided the game has been scheduled a week in advance.
  • Immediate escalation and notification on all calls that cannot be resolved by the on-site technician
  • Incidents unable to be resolved during the game addressed before the next game