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IT Service Catalog

Information Technology Service descriptions

Cable TV Management

Cable TV Management

Description: This service manages and maintains the University cable TV infrastructure including the cable TV network cabling and channel feeds from contracted service providers. 

Eligibility:  students, faculty, and staff

How to request: IT Help Request system; requests escalated from the IT Help Center

Initiated:  IT Help Request, or part of new or renovated physical plant planning

Availability:  Campus cable TV service is available 24 x 7 except during announced service downtimes; ITS staff for assistance available during normal business hours 8am – 5pm, Monday through Friday except for holidays and college shutdowns.

Charges:  There are no charges for this service

Features:

  •  Plan, install, configure and test cable TV systems and configurations to deliver contracted and University cable TV channels.
  • Provide adequate video quality to cable TV jacks.
  • Provide channel programming guide.
  • Process fulfillment requests for installation, moves, adds and changes to approved cable TV locations.
  • Provide cable TV requirements to support procurement activities.
  • Maintain cable TV assets in compliance with supporting 3rd party vendor and lease requirements.
  • Maintain information about installed cable TV hardware and networking configuration items and ensure accuracy and availability to others.
  • Provide consulting services and support for cable TV jack testing, installation, deployment and operation.
  • Provide troubleshooting and technical support services for cable TV channels and cabling components.
  • Implement capacity planning and tuning actions for cable TV assets.
  • Coordinate and schedule Cable TV repair services with 3rd party vendors and validate that expected repairs achieve expected benefits

Owner: Brian Rawlinson

Pre-requisites:

  • Power and operating environment for cable TV equipment
  • Channels provided by contracted 3rd party service providers
  • Functional service provider signaling equipment

Delivery Channels:

  •  Completed ITS Help Requests
  • Consulting and support

Service Targets:

  •  98% uptime for entire cable TV system (14.4 hours per month downtime)
  • Mean time to repair break/fix incidents less than 10 business days