IT Service Catalog

Administrative Services – Cloud

Description: Services provided related to contracted applications that are not hosted at Wofford. These applications are often referred to as "Cloud Services" or "Software-as-a-Service".

Eligibility: Students, faculty and staff; contract requires review and approval from the Director of Business Services and Risk Management.

How to request: contact the IT Help Center

Initiated: Requests entered through the ITS web tracking system

Availability: 8:30 am - noon and 1:00pm - 5:00 pm M - F except for holidays and shutdowns

Charges:

• There are no ITS charges for this service. Administrative offices may incur charges for using these services.

Features:

• Connectivity to the Internet.
• Data integration to/from Wofford hosted systems for import as described in our Application and Data Integration service..

Owner: Bryan Blackwell

Pre-requisites:​

• Approved secure file transfer mechanisms as described Application and Data Integration service.
• If login required, ability to work with Wofford single-sign-on as described in our Identity and Access Management service.
• ITS review and approval of the vendor's response to the Higher Education Cloud Vendor Assessment Tool (HECVAT) 
• Signed contract with designated service levels.

Delivery Channels:

• Web portal for cloud services using Wofford single sign-on
• Vendor provided web services after sign-on
• Completed work requests
• Consulting support

Service Targets:

• Vendor response as specified in contracted service level agreements
• Mean-time-to-repair single sign-on access as specified in the Identity and Access Service
• Create new data extraction within timeframe designated by contract or project plan
• Complete new file transfer within 1 week of completing data extraction.