College Email and Calendaring
Description: Services associated with e-mail calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging.
Eligibility: Students, faculty, and staff
How to request:
- Approved ITS Help Requests
- Requests and incidents escalated from the IT Service Center
- Approved operational procedures
Initiated:
- All Wofford students receive a Wofford email account, new student email accounts are created on Office365
- All faculty and staff receive a Wofford Office365 account
Availability: Wofford ITS support is available during normal business hours 8am to 5pm, Monday through Friday, excluding holidays and campus shutdowns.
Charges: There is no fee for this service
Features:
- Send and receive email, both internally and via the Internet.
- Enterprise Calendaring features for faculty and staff including sharing, and free/busy scheduling capability for appointments and reminders.
- Enterprise global address list of email addresses and for internal use.
- Send and receive limited sized file attachments (such as Word documents, Excel spreadsheets, etc.) with messages being sent or retrieved.
- Provide the ability to create mail distribution groups holding a number of email addresses for easy distribution.
- Delete email and calendar items
- Provide access to messaging services over the internet via approved browser solutions.
- Provide shared messages, contacts, and calendar items.
- Provide effective anti-virus and anti-spam solution.
- May 2019 and later graduates keep their Wofford account and email for one year after graduation.
- Graduates before May 2019 may keep their gmail accounts, but gmail accounts dormant for 2 years will be deleted.
Owner: Ron Wood
Pre-requisites:
- Functioning network and server infrastructure
- Internet access for mail and messaging to/from the Internet
- Person reporting a problem provides sufficient data to research the problem
- Access requires an active Wofford Active Directory account.
Delivery Channels:
- Delivered messages via desktop, laptop, and smartphone devices
- Completed work requests
- Completed requests escalated from the IT Help Center
- Resolved incidents escalated from the IT Help Center
- Consulting Support
Service Targets:
- 95% of electronic discovery requests satisfied within two weeks.
- 95% of spam messages filtered.
- Mean time to repair break/fix incidents less than 5 business days
