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IT Service Catalog

Information Technology Service descriptions

College email and Calendaring

College Email and Calendaring

Description: Services associated with e-mail calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging.

Eligibility:  Students, faculty, and staff

How to request:

  • Approved ITS Help Requests
  • Requests and incidents escalated from the IT Service Center
  • Approved operational procedures

Initiated

  • All Wofford students receive a Wofford email account, new student email accounts are created on Office365
  • All faculty and staff receive a Wofford Office365 account

Availability:  Wofford ITS support is available during normal business hours 8am to 5pm, Monday through Friday, excluding holidays and campus shutdowns.

Charges:  There is no fee for this service

Features:

  • Send and receive email, both internally and via the Internet.
  • Enterprise Calendaring features for faculty and staff including sharing, and free/busy scheduling capability for appointments and reminders.
  • Enterprise global address list of email addresses and for internal use.
  • Send and receive limited sized file attachments (such as Word documents, Excel spreadsheets, etc.) with messages being sent or retrieved.
  • Provide the ability to create mail distribution groups holding a number of email addresses for easy distribution.
  • Delete email and calendar items
  • Provide access to messaging services over the internet via approved browser solutions.
  • Provide shared messages, contacts, and calendar items.
  • Provide effective anti-virus and anti-spam solution.
  • May 2019 and later graduates keep their Wofford account and email for one year after graduation.
  • Graduates before May 2019 may keep their gmail accounts, but gmail accounts dormant for 2 years will be deleted.

Owner: Ron Wood

Pre-requisites:

  • Functioning network and server infrastructure
  • Internet access for mail and messaging to/from the Internet
  • Person reporting a problem provides sufficient data to research the problem
  • Access requires an active Wofford Active Directory account.

Delivery Channels:

  • Delivered messages via desktop, laptop, and smartphone devices
  • Completed work requests
  • Completed requests escalated from the IT Help Center
  • Resolved incidents escalated from the IT Help Center
  • Consulting Support

Service Targets:

  • 95% of electronic discovery requests satisfied within two weeks.
  • 95% of spam messages filtered.
  • Mean time to repair break/fix incidents less than 5 business days