Learning Management Systems
Description: Services supporting the sharing and management of course materials (e.g., videos, documents, spreadsheets, etc.) and facilitating learning through collaboration
Eligibility: faculty, students
How to request: Contact the IT Help Center
Initiated: ITS Help Request system, contact with ITS Help Center staff; on-line Moodle courses created automatically for every Wofford class
Availability: Consultation and support available 8am to 5pm, Monday through Friday, except for College holidays and closings. On-line resources available 24 x7 except during scheduled maintenance periods
Charges: There is no charge for this service
Features:
- Coordinate management and maintenance of campus learning management system and required subsystems
- Coordinate course, user, and enrollment creation
- Assess and implement new features and remove deprecated features as required by the campus community
- Assist faculty with best use of Wofford learning management systems features
Owner: Bryan Blackwell
Pre-requisites:
- Supporting infrastructure
- Request within the scope of ITS/campus goals
- Funding for required software and hardware
- Wofford ID and password
Delivery Channels:
- Completed work requests
- Online services
- Consulting support
Service Targets:
- Perceived service level for “Having online services that enhance the teaching and learning experience” above minimum on annual Techqual survey

- Moodle availability to exceed 99% (less than 7.2 hours per month downtime) excluding scheduled maintenance periods
- Mean time to repair break/fix incidents less than 4.5 business days
