Description: This service manages and maintains all campus telephone assets such as IP desk phones, the campus telephone switch, fax access, and long distance plans, but does not include cellphones and smart phones (see the “College-Owned Cellphone Support Service”.)
Eligibility: faculty and staff
How to request: Contact the IT Help Center
Initiated: ITS Help Request system, contact with ITS Help Center staff
Availability: Moves, adds and changes and consulting available during normal business hours: 8am to 5pm, Monday through Friday except holidays and campus shutdowns. Support for campus wide outages available within 4 hours.
Charges: excessive long distance charges may be billed back to departments
Owner: Brian Rawlinson