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IT Service Catalog

Information Technology Service descriptions

Copier and Printer Support

Copier and Printer Support

Description: Printing, copying and scanning services are available in many locations on campus.  These locations have multi-function devices which can perform all of these tasks on one device. ITS works with our vendor partner to connect to the network and track printing by individuals and departments using print tracking software.

Eligibility:  All faculty, staff, and students are eligible for this service.

How to request:  contact the IT Help Center

Initiated

  • Print job sent from a college-owned computer
  • pdf uploaded to printing.wofford.edu
  • Via Campus ID card swipe at the device

Availability:  Multi-function device services are available when campus is open.  The service may be affected by scheduled maintenance on various systems. Vendor repairs and toner pickup/delivery are available Mon-Fri from 8:00 am – 5:00 pm. 

Charges:  There is no charge for student printing at this time; faculty and staff printing is charged to their department’s budget.

Features:

  • Printing, copying & scanning at multi-function devices throughout campus
  • Cost per page includes toner, paper and repairs as well as device costs
  • Identify requirements and features needed by user
  • Provide printer/copier device to meet the needs of the user
  • Decommission printer/coper device when replaced or no longer needed
  • Provide consulting services and support for installation, deployment and operation
  • Provide troubleshooting and support
  • Label devices with ID tags and track printer locations
  • Coordinate repairs with managed print service vendor
  • Manage and maintain printer toner supply
  • Provide chargeback billing for departments
  • Maintain and support the managed print software to track printing/copying usage on campus and to enforce quota system for students

Owner: Ron Wood

Pre-requisites:

  • Working campus network
  • Functioning print-tracking software
  • Network ID/password or valid Wofford ID card
  • Leased multi-function device

Delivery Channels:

  • Printing/copying via the device interface
  • Consulting and suppor

Service Targets:

  • As defined in our vendor partner’s contracted service level agreement
  • Problems with device reported to vendor within 4 hours
  • Mean time to repair break/fix incidents less than 7 business days