Reporting and Analytics Support
Description: provides self-service reporting tools, custom report programming, and support for business intelligence tools, data visualizations, and analytics.
Eligibility: faculty and staff
How to request: ITS Help Request system
Initiated: Request to ITS Help Request system. Service may also be initiated as part of a project with an approved ITS project charter.
Availability: Consulting and programming available during normal business hours (8:30am – 5pm Monday through Friday excluding holidays and campus shutdowns.)
Charges: There is no charge for campus resources. Use of external resources may incur charges
Features:
- Self-service reporting tool
- Data availability subject to approval from the appropriate data steward
- Support for business intelligence tools, data visualization, and analytics.
- Specialized report programming
Owner: Franklin Pettit
Pre-requisites:
- Appropriate authorization from data stewards
- Functioning network, server, and security environment
Delivery Channels:
- Completed ITS Help Requests
- Consulting Support
- On-line reporting tool
- Dashboards and reports as appropriate
Service Targets:
- 90% of custom report requests compete within 10 working days (2 calendar weeks)
- Mean time to repair break/fix incidents less than 8 business days
- Techqual survey responses to “having systems that provide timely access to data that informs decision making” above minimum
