IT Service Catalog

Data Storage and Backups

Description: technology and services required to maintain core storage capabilities, including server storage, database backups, etc.; includes customer-facing storage options.

Eligibility:  Students, faculty, and staff

How to request:  ITS Help Request system; New services as defined by an approved ITS project charter.

Initiated:  Data stewards are responsible for working with ITS to ensure appropriate backup and recovery for their on-campus applications. All students, faculty, and staff are provisioned with OneDrive for cloud self-storage and collaboration. Legacy on-campus network file storage (a.k.a., “the NAS”) available via an ITS Help Request.

Availability:  Storage systems available 24 x7 excluding planned outages. Data retention as defined in the “Electronic Data Retention and ESI Preservation Policy”. Consulting available during normal business hours (8am – 5pm Monday through Friday excluding holidays and shutdowns.)

Charges:  No charge for available on-campus storage; additional on-campus storage may incur charges. No charge for OneDrive storage, other cloud storage options may incur fees.

Features:

• Storage, backup and retrieval for approved on-campus applications
• Legacy on-campus personal and department storage with limits
• Microsoft OneDrive storage at 1Tb per person (students, faculty, and staff)
• Google Drive available to students
• Data archival to address litigation hold notices

Owner: Matt Fisher

Pre-requisites:

• Functioning network infrastructure
• Campus ID and password for self-storage options

Delivery Channels:

• Campus network
• VPN for remote access to legacy on-campus storage

Service Targets:

• Successful restore and test of Banner backups at least annually
• Litigation hold notices addressed with 48 hours
• On-campus storage availability exceeding 99.9% (less than 43.7 minutes per month down) excluding scheduled maintenance periods
• Mean time to repair break/fix incidents less than 5 business days