Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

IT Service Catalog

Information Technology Service descriptions

Data Storage and Backups

Data Storage and Backups

Description: technology and services required to maintain core storage capabilities, including server storage, database backups, etc.; includes customer-facing storage options.

Eligibility:  Students, faculty, and staff

How to request:  ITS Help Request system; New services as defined by an approved ITS project charter.

Initiated:  Data stewards are responsible for working with ITS to ensure appropriate backup and recovery for their on-campus applications. All students, faculty, and staff are provisioned with OneDrive for cloud self-storage and collaboration. Legacy on-campus network file storage (a.k.a., “the NAS”) available via an ITS Help Request.

Availability:  Storage systems available 24 x7 excluding planned outages. Data retention as defined in the “Electronic Data Retention and ESI Preservation Policy”. Consulting available during normal business hours (8am – 5pm Monday through Friday excluding holidays and shutdowns.)

Charges:  No charge for available on-campus storage; additional on-campus storage may incur charges. No charge for OneDrive storage, other cloud storage options may incur fees.

Features:

  • Storage, backup and retrieval for approved on-campus applications
  • Legacy on-campus personal and department storage with limits
  • Microsoft OneDrive storage at 1Tb per person (students, faculty, and staff)
  • Google Drive available to students
  • Data archival to address litigation hold notices

Owner: Matt Fisher

Pre-requisites:

  • Functioning network infrastructure
  • Campus ID and password for self-storage options

Delivery Channels:

  • Campus network
  • VPN for remote access to legacy on-campus storage

Service Targets:

  • Successful restore and test of Banner backups at least annually
  • Litigation hold notices addressed with 48 hours
  • On-campus storage availability exceeding 99.9% (less than 43.7 minutes per month down) excluding scheduled maintenance periods
  • Mean time to repair break/fix incidents less than 5 business days