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IT Service Catalog

Information Technology Service descriptions

Administrative Services - Student Information Systems

Administrative Services – Student Information Systems

Description: Services to support registration, orientation, financial aid, student accounts and collections, advising, residence life, and career services.

Eligibility:  Students, faculty and staff

How to request:  The appropriate college office (registrar, financial aid, residence life etc.) processes student requests. Other requests may be entered through the IT Help Request system.

Initiated:  Students records created as part of the accepted admission and deposit process. Additional requests through the IT Help Request system.

Availability:  Self-service applications available 24x7 except for planned maintenance periods. Consulting and other support available during normal business hours (8am to 5pm, Monday through Friday except holidays and college shutdowns.)

Charges:  there are no charges for on-campus services. Third party services may incur charges.

Features:

  • Self-service to registration and registrar tools
  • Status certification of full and part-time, enrollment verification, transcripts, grades
  • Degree verification and degree advice
  • Class and room scheduling
  • Student information to third party and department systems
  • Student account status information as tools for students, parents and third-parties to keep accounts current
  • Functionality to help students and parents to gauge the cost of education as well as tools to calculate financial eligibility and process awards
  • Mass and targeted communication via email
  • Reporting and access to current information and historical information

Owner: Bryan Blackwell

Pre-requisites:

  • Wofford ID and password
  • Appropriate data steward approval for access
  • Functioning network, server, and security infrastructure

Delivery Channels:

  •  Web self-service
  • Application internal interface

Service Targets:

  • On-campus system availability exceeding 99.9% (less than 43.7 minutes per month down) excluding scheduled maintenance periods.
  • Consulting requests response within 24 hours
  • Mean time to repair break/fix incidents less than 11 business days