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IT Service Catalog

Information Technology Service descriptions

College Network - WiFI

College Network – WiFi

Description: Provides “Terrier”, a secure WiFi network for students, faculty, and staff in all campus buildings and many outdoor areas. Students, faculty, and staff may also use the "Terrier_Devices" WiFi for devices that cannot access to Terrier WiFi with an ID and password. In additions, guests are provided access to the “Wofford_Guest” WiFi with limited access to campus services.

Eligibility:  Students, faculty, and staff with a College ID and password; Guest with acceptance of the college’s network terms

How to request:  Self-service for guests; Students, faculty and staff with working ID and password. Contact the IT Help Center for questions.

Initiated: Connection to appropriate campus WiFi network; consulting initiated via the ITS Help Request or as part of an approved ITS project charter.

Availability:  WiFi networks are available 24x7 excluding planned maintenance windows; consulting and troubleshooting access points available Monday through Friday 8am – 5pm excluding holidays and shutdowns; emergency response for controller and significant outages available within 4 hours 24x7

Charges: there is no charge for this service

Features:

  • Design, installation, management, and maintenance for the WiFi networks
  • Support for most WiFi protocols (802.11a, 802.11g, and 802.11n)
  • WiFi access troubleshooting

Owner: Brian Rawlinson

Pre-requisites:

  • A device with a wireless adapter, capable of supporting the latest wireless technologies (802.11a, b, and/or g)
  • A campus ID and password to use the “Terrier” WiFi
  • Device MAC address must be registered to use the "Terrier_Devices" WiFi
  • Functioning network infrastructure

Delivery Channels:

  • Terrier WiFi
  • Terrier_Devices WiFI
  • Wofford_Guest WiFi

Service Targets:

  • Techqual survey response for WiFi coverage exceeding minimum expectation
  • WiFi controller availability exceeding 99.9% (43.7 minutes per month down) excluding scheduled maintenance periods
  • Initial response to report of access point failure within 16 normal business hours
  • Initial response to report of controller or major campus WiFi outage within 4 hours
  • Mean time to repair break/fix incidents less than 9 business days