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IT Service Catalog

Information Technology Service descriptions

College Network - Wired

College Network – Wired

Description: Provides a secure campus network and Internet services for students, faculty, staff, and approved vendors. (Guest access provided via the Guest Wi-Fi only.)

Eligibility:  Students, faculty, and staff; Guests via the Wi-Fi network; vendors with an approved network access agreement

How to request: Contact the IT Help Center or request via the ITS Help Request system.

Initiated: Connection via Ethernet; consulting and network moves, adds and changes initiated via the ITS Help Request system or as part of an ITS project with an approved project charter.

Availability:  The wired network is available 24x7 excluding planned maintenance windows; consulting and troubleshooting access points available Monday through Friday 8am – 5pm excluding holidays and shutdowns; emergency response for controller and significant outages available within 4 hours 24x7

Charges: Contractor costs to install additional network ports will be charged back to the requesting departments, or to an approved construction project. Construction projects will also be charged if additional network equipment is needed for the project.

Features:

  • Design, installation, management, and maintenance of the wired network
  • Internet access and routing
  • Firewall protection and intrusion prevention
  • VLANs as required for compliance with security requirements
  • Automatic IP address assignment via DHCP
  • Domain Name Service (DNS) for approved College and related resources
  • Remote vendor access to approve vendor equipment on the campus network (with approved network access agreement)
  • Remote access for approved faculty and staff via VPN

Owner: Brian Rawlinson

Pre-requisites:

  • A device with an Ethernet adapter
  • Functioning Internet connection from provider
  • Power
  • Two weeks notice for adding a new network connection location so that we can schedule our contractors.

Delivery Channels:

  • Ethernet connections

Service Targets:

  • Techqual survey responses for Internet service that operates reliably exceeding minimum expectations
  • Techqual survey responses for Internet service with adequate capacity or speed exceeding minimum expectations
  • Internet availability exceeding 99.9% (43.7 minutes per month down) excluding scheduled maintenance periods
  • Initial response to report of local failure within 16 normal business hours
  • Initial response to report of controller or major campus network outage within 4 hours
  • Mean time to repair break/fix incidents less than 14 business days