Information Technology Services – Dr. Baz Abouelenein, Chief Information Officer
Last Revised: 3/6/17
Title: IT Service Lifecycle Policy
Applicable: Wofford College Staff and Faculty
Contacts: IT Help Center ext. 4357
Background: Wofford Information Technology Services (ITS) manages technology services in order for members of the College community to achieve their teaching, learning, research, and administration goals. The IT Service Lifecycle model (a.k.a. ITIL Service Lifecycle) is a framework for designing, operating, and improving IT services.
Policy: Wofford College ITS will maintain an IT Service Catalog and use the IT Service Lifecycle model to deliver effective and efficient IT Services. The CIO will establish processes and functions for ensuring ITS follows service management best practices.